| About our Staff
Our Strength lies in the excellent team of quality nursing and healthcare staff we have. Each person undergoes continuous professional development and training to ensure that we deliver the highest quality of services to you.
This training includes Community Care, Health & Safety training, Manual Handling, Food Hygiene, First Aid, PEG feeding, Palliative Care, Assisting clients in taking medication etc.
Nurse/ Health Care Assistant
We recognise that your Nurse/ Health Care Assistant is somebody whom you rely heavily on and for this reason we take great care in selecting a staff member who will suit your home/ establishment.
You are welcome to ask for a change of nurse/ Health Care Assistant at any time.
Uniforms
When our staffs attend their bookings, they always wear clothes that best suit the client as well as themselves. They are also provided a laminated and tamper proof identification badge, with a color photograph, so that he/ she is easily identifiable to you. You can always confirm their identity by calling us on 0208 676 7877.
In hospitals, our staff (Nurse/ Carer) wears uniform as per the code of practice of the hospital.
Equal Opportunities Policy
Millennium Nurses Ltd. policy as an agency is to comply with all statutory obligations under the Race Relations Act 1976, Equal Pay Act 1975, Disabled Person Employment Act 1944, Sex Discrimination Act 1975, Disability Discrimination Act 1996 and National Minimum Wage Act 1998.
Our agency will not treat one group less favorably than others because of their colour, race, nationality, ethnic origin, sexual orientation or disability in relation to our decision to recruit, train or promote employees.
Millennium Nurses Ltd. operates an equal opportunities policy, and discrimination against a client or staff on the grounds of race, nationality, language, religion or beliefs, age, sex, disability, sexual orientation or on social standing will not be tolerated. Management and personnel will not discriminate between clients who pay for their services and those who do not. All personnel will be supported in their understanding of service user customs, values and spiritual belief.
Any grievances in this regard should be brought to the immediate attention of the Manager at Millennium Nurses Ltd.
Our agency assures all clients that:
We, the service provider, aim to provide a quality service which reflects the needs of the users regardless of their lifestyle, taking into account the varying preferences of the service users as individuals and as a family.
We will make every effort to ensure that the service provided is sensitive to the diverse cultural and religious requirements of the client.
If the behaviour of the client (racial, verbal or sexual harassment etc.) towards a Carer causes the possibility of a service being withdrawn, the management will immediately contact the buyer of the service for advice. Service will not be withdrawn until the service buyer has been contacted unless in circumstances such that it is impossible to maintain service, such as physical violence directed to the staff.
Every effort is made to match staff to clients in order that cultural and religious needs are met as closely as possible. Staff will be supported in their understanding of the client’s customs, values and spiritual beliefs.
All personnel have a duty to adhere to the equal opportunities policy and failure to do so may be a cause for disciplinary measures to be taken which could ultimately lead to dismissal.
We will continuously review our equal opportunities policy to ensure its effectiveness.
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